Once you have contacted Diamond and chosen the properties that you like from the vacant properties available and arranged to view them, our lettings team will give you the relevant Tenancy Application Form to complete that must be submitted within 72 hours to start referencing (qualify for the property) and advise you exactly how much money in total is required. If you require a guarantor, a separate guarantor form is available on request.

The dilapidations deposit/bond, normally equivalent to five weeks rent is held with the Tenancy Deposit Scheme (TDS) secured against the property for any damage or non payment of rent if required until the tenant vacates the property. Cleared funds are required at check in when taking the keys to move in.

The tenant is required to pay the first months rent in advance of the tenancy starting for the coming month of taking possession of the property and paid on the same day of each month while occupying the property. Multiple rent payments will not be permitted to help pass referencing due to legislation requirements.

Anyone over the age of 18 that lives in the property must be referenced and their names included on the tenancy agreement. The rent paid does not include services such as gas, electricity, water or council tax. It is up to the tenant to obtain a telephone line, internet and television licence.

If you are occupying a property we fully manage, we will undertake inspections every 3 or 6 months. These can be done at a time to suit you, or we can use a management key if this is easier providing 24 hours written notice of confirmation. Inspections give us chance to check the condition of the property of any maintenance issues, and give you the opportunity to raise any issues with us. You can also raise any maintenance issues at any time on our Street App. We will give you the details of this when you move in. If you occupy a property managed directly by a landlord, they will undertake inspections and look after any maintenance directly.

For further peace of mind, we also offer an out of hours emergency contact service for urgent issues that may arise.