M&C Farrell LTD is committed to protecting your privacy and being transparent about how we use cookies and similar technologies on our website.

This Cookie Policy explains what cookies are, how we use them, why we use them and how you can manage your cookie preferences when visiting www.diamondagent.co.uk.

This policy should be read alongside our Privacy Policy and Notice, which explains how we collect, use, store and protect personal information.

1. Who we are

The website is operated by M & C Farrell Limited, trading as Diamond Estate Agents.

Registered office:
13 Fore Street
Tiverton
Devon
EX16 6LN

Company registration number:

09951307

If you have any questions about our use of cookies or your privacy, you can contact us at:

Email: hello@diamondagent.co.uk
Telephone:

01884 253484

2. What are cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow websites to recognise your device and can help websites operate correctly, remember preferences, understand how visitors use the website and improve the services provided.

Cookies may be:

Session cookies

These cookies are temporary and are deleted when you close your web browser.

Persistent cookies

These cookies remain on your device for a set period or until you delete them.

Cookies may also be:

First-party cookies

These are cookies placed on your device by Diamond Estate Agents or our website service providers.

Third-party cookies

These are cookies placed on your device by another organisation when you use a service provided through our website.

3. Why do we use cookies?

We may use cookies and similar technologies for a number of reasons, including to:

• Make our website function correctly.

• Provide essential website features.

• Enable property-search functionality.

• Remember your preferences.

• Improve the performance and security of our website.

• Understand how visitors use our website.

• Analyse website traffic and visitor behaviour.

• Improve our website and services.

• Support forms and enquiries.

• Protect forms from spam and automated abuse.

• Display or enable third-party content.

• Measure the effectiveness of our marketing, where applicable.

Some cookies are essential for the website to operate, while others are optional and will only be used where you have provided the appropriate consent.

4. Types of cookies we use

Strictly necessary cookies

These cookies are required for our website to function properly.

They may be used to:

• Operate essential parts of the website.

• Remember your cookie preferences.

• Support property-search functionality.

• Maintain website security.

• Enable forms and other essential website features.

• Support our content management system.

Because these cookies are necessary for the operation of the website or a service you have requested, they may be used without consent where permitted by law.

Analytics cookies

Analytics cookies help us understand how visitors use our website.

They may provide information such as:

• The number of visitors to our website.

• The pages visitors view.

• How visitors navigate around the website.

• How visitors arrived at our website.

• How long visitors spend on different pages.

• Which areas of the website are most useful.

• Whether visitors encounter technical problems.

We use this information to help improve our website and the service we provide.

Analytics cookies will only be placed where the appropriate consent is required and has been provided.

Functional cookies

Functional cookies allow our website to remember information or preferences and provide enhanced functionality.

These may support features such as property searches, saved preferences or other interactive elements of the website.

Where these cookies are not strictly necessary, we will ask for your consent before using them.

Marketing cookies

Where applicable, marketing cookies and similar technologies may be used to understand how visitors interact with our advertising and marketing.

They may also be used to measure advertising campaigns or help us understand which marketing activities are effective.

Marketing cookies will only be used where the appropriate consent has been obtained.

5. Cookies used by third parties

Some services available through our website are provided by third parties.

Depending on the services currently operating on our website, these may include providers of:

• Website analytics.

• Property-search technology.

• Website security.

• Spam prevention.

• Social media services.

• Video content.

• Maps and location services.

• Online advertising and marketing.

These third parties may place their own cookies or use similar technologies.

Third-party providers have their own privacy and cookie policies, and their use of information may be subject to those policies.

The third-party services used on our website may change from time to time. Our cookie consent tool should therefore be used to see the current categories of cookies available when you visit the website.

6. Google reCAPTCHA

Some forms on our website use Google reCAPTCHA to help protect our website and forms against spam and automated abuse.

For example, our valuation form currently uses reCAPTCHA.

Google may use cookies and other information as part of providing this service.

The use of Google reCAPTCHA is subject to Google's own privacy and terms.

Where applicable, information about reCAPTCHA and its cookies will be presented through our cookie-management mechanism.

7. Property search and website functionality

Our website provides property-search functionality allowing visitors to search properties for sale and to rent.

Cookies or similar technologies may be required to support elements of this functionality, including remembering searches, preferences or technical information necessary for the website to operate correctly.

Some property-search functionality may be provided through third-party technology.

8. Your cookie choices

When you first visit our website, you may be presented with a cookie banner or consent-management tool.

Depending on the cookies being used, you may be able to:

• Accept all cookies.

• Reject non-essential cookies.

• Accept or reject cookies by category.

• Change your preferences at a later date.

We will not use non-essential cookies that require consent unless you have provided that consent.

You can withdraw or change your consent at any time using the cookie settings available on our website.

9. Managing cookies through your browser

You can also manage cookies through your internet browser.

Most browsers allow you to:

• View cookies stored on your device.

• Delete individual cookies.

• Delete all cookies.

• Block cookies from particular websites.

• Block third-party cookies.

• Block all cookies.

• Delete cookies automatically when you close your browser.

Please be aware that disabling certain cookies may affect the functionality of our website.

10. Similar technologies

Our website may also use technologies other than traditional cookies.

These may include:

• Tracking pixels.

• Web beacons.

• Scripts.

• Tags.

• Local storage.

• Other technologies that store information on, or access information from, your device.

Where these technologies are subject to applicable cookie or electronic privacy requirements, we will treat them in accordance with those requirements.

11. Personal information

Some cookies and similar technologies may involve the processing of personal information.

Where this occurs, we will process that information in accordance with applicable data protection legislation.

Further information about how we collect and use personal information can be found in our Privacy Policy and Notice.

Our Privacy Policy explains your rights, how we process personal information and how you can contact us about your data.

12. How long cookies remain on your device

The length of time a cookie remains on your device depends on the type of cookie and its purpose.

Some cookies are deleted when you close your browser, while others remain for a defined period.

The precise duration of individual cookies may change as website functionality and third-party services are updated.

Our cookie-management tool should be used to view the current cookie information available on the website.

13. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

Changes may be made where:

• We introduce new website functionality.

• We add or remove third-party services.

• The cookies used by our website change.

• Legal or regulatory requirements change.

• Our approach to cookies or privacy changes.

The date at the top of this policy shows when it was last updated.

14. Contact us

If you have any questions about this Cookie Policy or our use of cookies, please contact:

Diamond Estate Agents
M & C Farrell Limited
13 Fore Street
Tiverton
Devon
EX16 6LN

Telephone:

01884 253484
Email:hello@diamondagent.co.uk

You can also contact our Data Protection Lead at:

hello@diamondagent.co.uk

15. Further information

For further information about cookies, privacy and electronic communications in the UK, you can visit the website of the Information Commissioner's Office (ICO).

Diamond Estate Agents
Independent, family-run estate agents with over 60 years of local market knowledge.